Refund and cancellation terms for Travelofly.com
We do not provide refunds unless there was a system failure or your ticket was cancelled without cause, in accordance with company policy. Please review the details below carefully before requesting a refund.
To change or cancel your flight plans, please contact our customer support team at +1(800) 578-0899.
If your purchased ticket is refundable, a refund will be issued in accordance with airline rules and fare conditions. Non-refundable tickets are not eligible for refunds.
We are unable to refund booking costs for tickets purchased through Low-Cost Carriers (LCCs).
If a passenger cancels a non-refundable ticket, the airline may issue a future travel credit instead of a refund. The passenger may also be required to pay an airline-imposed penalty to use that credit.
Additional terms, restrictions, and expiration policies may apply depending on the airline.
For tickets cancelled due to compliance issues, refunds are not issued for any unused Pay-As-You-Go credits.
Before submitting a compliance request, please ensure that you have read and understood our Terms of Service and Acceptable Use Policy.
If our Compliance Team determines that a passenger has misused our system in any manner, we reserve the right to deactivate or revoke the associated ticket without refund.